# Thology | The workflow brief

Use this worksheet to describe one recurring piece of work before deciding what to build.
No sensitive customer or employee data is needed.

## The work
- Workflow name:
- Business owner:
- People involved:
- What starts the workflow?
- What counts as completed?
- How often does it happen?

## Follow a real example
Record each step, its owner, the system used, the information needed, active effort, and waiting time.

| Step | Owner | System | Information needed | Effort | Wait |
| --- | --- | --- | --- | --- | --- |
| | | | | | |

## The friction
- Where is information copied or re-entered?
- Where does work wait?
- Which decisions have an unclear owner?
- What is held in a person's memory?
- Which exceptions happen regularly?
- Where do mistakes or missed opportunities appear?

## The systems
- Which system owns each important record?
- Which tools work well and should remain?
- Which systems need to exchange information?
- Are APIs or exports available?
- Who can approve access?

## A better result
- What measurable result would improve?
- What is the current baseline, and how reliable is it?
- How will we measure progress?
- What must remain subject to human judgment?
- Who needs to adopt the new workflow?

## The first move
- Smallest useful scope:
- Key assumptions to validate:
- Dependencies:
- Business sponsor:
- Next decision:

Prepared by Thology. This is a planning aid, not a delivery commitment or a quoted business outcome.